At Willenhall Primary Care Centre, our goal is to provide you with courteous, expedient, professional medical & nursing care of high quality.
We operate from modern premises, which are equipped to a high standard and provide access
Our Purpose: To improve health outcomes by providing every patient with accessible, evidence based, compassionate general practice working as a trusted partner with patients and our wider community recognising the quality care we provide is an essential part of a bigger picture.
You and your general practice -YYGP
What is You and Your General Practice?
You and Your General practice (YYGP) has been developed to help you understand what to expect from your general practice (GP) and how you can get the best from your GP practice team.
YYGP enables you to provide feedback or raise concerns directly with your GP practice, NHS Coventry and Warwickshire or your local Healthwatch organisation.
Please click on the link for full details: NHS England » You and your general practice
At your GP practice
If you want to give feedback, raise a concern or wish to make a formal complaint, ask to speak to the Operations Manager.
Use the NHS England website to find the contact details for your GP practice, if you don’t already know them.
At your Integrated Care Board
If you don’t feel comfortable giving your feedback to your GP Practice you can contact NHS Coventry and Warwickshire, your local Integrated Care Board – the local body that oversees GP practices. A dedicated email address has been set up for YYGP.
Email: cwicb.yygp@nhs.net
You can also visit the ICB Complaints page [https://www.happyhealthylives.uk/contact-us/complaints/] if you have a concern about your care, or the care of a family member.
At your local Healthwatch organisation
Healthwatch information and signposting services can support you to make choices about the health and care services you may need and how to access the support you need to live well within your local area.
You can find the details for your local organisation on this service finder A-Z.