WPCC1 GDPR Privacy Statement
How Willenhall Primary Care Centre-1 uses your information to provide you with healthcare
We will also use your information so that this practice can check and review the quality of the care we provide. This helps us to improve our services to you.
- We will share relevant information from your medical record with other health or social care staff or organisations when they provide you with care. For example, your GP will share information when they refer you to a specialist in a hospital. Or your GP will send details about your prescription to your chosen pharmacy.
- Healthcare staff working in A&E and out of hours care will also have access to your information. For example, it is important that staff who are treating you in an emergency know if you have any allergic reactions. This will involve the use of your Summary Care Record.
- You have the right to object to information being shared for your own care. Please speak to the practice if you wish to object. You also have the right to have any mistakes or errors corrected.
- We will use the data that we hold on your medical records to contact you directly in relation to your medical care. This may include, text, phone or written communication.
Other important information about how your information is used to provide you with healthcare
Registering for NHS Care
- All patients who receive NHS care are registered on a national database.
- This database holds your name, address, date of birth and NHS Number but it does not hold information about the care you receive.
- The database is held by NHS Digital, a national organisation which has legal responsibilities to collect NHS data.
- This practice must comply with the law and will send data to NHS Digital, for example, when it is told to do so by the Secretary of State for Health or NHS England under the Health and Social Care Act 2012.
- More information about NHS Digital and how it uses information can be found at:
digital.nhs.uk/home or the phone number for general enquires to NHS Digital is 0300 303 5678
Safeguarding
- It is important for you, the patient to realise that we may not tell you directly that we are about to relaease, or have released, the medical records in this way. This may be to avoid and delyas in prviding the information to other agencies, as we are required by law, or because we may wish to avoid further distressing you given the possible circumstances. Any informaion that is released will only be "reasonable and proportionate" to satisfy the needs of the investigation.
Care Quality Commission (CQC)
- The CQC regulates health and social care services to ensure that safe care is provided.
- The law says that we must report certain serious events to the CQC, for example, when patient safety has been put at risk.
For more information about the CQC see: www.cqc.org.uk
Public Health
The law requires us to share data for public health reasons, for example to prevent the spread of infectious diseases or other diseases which threaten the health of the population.
We will report the relevant information to local health protection team or Public Health England.
For more information about Public Health England and disease reporting see: www.gov.uk/guidance/notifiable-diseases-and-causative-organisms-how-to-report
Identifying patients who might be at risk of certain diseases
Your medical records will be searched by a computer programme so that we can identify patients who might be at high risk from certain diseases such as heart disease or unplanned admissions to hospital.
This means we can offer patients additional care or support as early as possible.
This process will involve linking information from your GP record with information from other health or social care services you have used.
Information which identifies you will only be seen by this practice.
Checking the quality of care - national clinical audits
Willenhall Primary Care Centre-1 contributes to national clinical audits so that healthcare can be checked and reviewed.
Information from medical records can help doctors and other healthcare workers measure and check the quality of care which is provided to you.
The results of the checks or audits can show where hospitals are doing well and where they need to improve.
The results of the checks or audits are used to recommend improvements to patient care.
Data are sent to NHS Digital a national body with legal responsibilities to collect data.
The data will include information about you, such as your NHS Number and date of birth and information about your health which is recorded in coded form - for example the code for diabetes or high blood pressure.
We will only share your information for national clinical audits or checking purposes when the law allows.
You have the right to object to your identifiable information being shared for national clinical audits. Please contact the practice if you wish to object.
Medical Research
Willenhall Primary Care Centre-1 shares information from medical records:
to support medical research when the law allows us to do so, for example to learn more about why people get ill and what treatments might work best;
Medical researchers use information from medical records to help answer important questions about illnesses and disease so that improvements can be made to the care and treatment patients receive.
the use of information from GP medical records is very useful in developing new treatments and medicines;
we will also use your medical records to carry out research within the practice.
This is important because:
Should we wish to share information with other medical research organisations we will only do this with your explicit consent or when the law allows:
You have the right to object to your identifiable information being used or shared for medical research purposes. Please speak to the practice if you wish to object
National Screening Programmes
The NHS provides national screening programmes so that certain diseases can be detected at an early stage.
These screening programmes include bowel cancer, breast cancer, cervical cancer, aortic aneurysms and a diabetic eye screening service.
The law allows us to share your contact information with Public Health England so that you can be invited to the relevant screening programme.
More information can be found at www.gov.uk/topic/population-screening-programmes
Third party processors
In order to deliver the best possible service, the practice will share data (where required) with other NHS bodies such as other GP practices and hospitals. In addition the practice will use carefully selected third party service providers. When we use a third party service provider to process data on our behalf then we will always have an appropriate agreement in place to ensure that they keep the data secure, that they do not use or share information other than in accordance with our instructions and that they are operating appropriately. Examples of functions that may be carried out by third parties includes:
- Companies that provide IT services & support, including our core clinical systems; systems which manage patient facing services (such as our website and service accessible through the same); data hosting service providers; systems which facilitate appointment bookings or electronic prescription services; document management services etc
- Delivery services (for example if we were to arrange for delivery of any medicines to you)
- Payment providers (if for example you were paying for a prescription or a service such as travel vaccinations)
Further details regarding specific third party processors can be supplied on request
Change of Details
It is important that you keep us informed if any of your details have changed, such as your name, address or contact details ie mobile phone number. If you think that any of the details we hold are incorrect please speak to a member of staff so that these can be amended. You have a responsibility to inform us of any changes so our records are accurate and up to date for you.
Complaints
Should you have concerns about how your information is managed by the Practice, please contact the Practice Manager at the following address:
Willenhall Primary Care Centre-1
Remembrance Road
Willenhall
Coventry
CV3 3DG
Telephone 02476 302082
We are required by law to provide you with the following information about how we handle your information.
| Data Controller contact details |
Willenhall Primary Care Centre-1
Remembrance Road,
Willenhall
Coventry
CV3 3DG
Telephone 02476 302082
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| Practice Protection Officer contact details |
Mr Mohammed Sheikh - Practice manager
Willenhall Primary Care Centre-1
Remembrance Road,
Willenhall
Coventry
CV3 3DG
Telephone 02476 302082
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| Data protection officer contact details. |
GP Practices are required to report incidents to the Information Commissioner within 72 hours, therefore, all incidents and near misses relating to Information governance are to be reported as soon as practices are aware. All breaches must be acted upon and mitigated swiftly.
- To contact the DPO Function with any Data Protection queries/DPIA, incidents:
Email: agem.dpo@nhs.net
Telephone: 0121 611 0730
- Email Pre-requisites required in ALL cases NHS.net email only Email Subject line must read:
Practice Name-DPO query-XXXXXXXXXXXXCCG
All emails received must have an email signature with full name, work role, and work contact details of the sender.
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| Purpose of the processing |
- To give direct health or social care to individual patients.
- For example, when a patient agrees to a referral for direct care, such as to a hospital, relevant information about the patient will be shared with the other healthcare staff to enable them to give appropriate advice, investigations, treatments and/or care.
- To check and review the quality of care. (This is called audit and clinical governance).
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| Lawful basis for processing |
These purposes are supported under the following sections of the GDPR:
- Article 6(1)(e) ‘…necessary for the performance of a task carried out in the public interest or in the exercise of official authority; …’ and
- Article 9(2)(h) ‘necessary for the purposes of preventative or occupational medicine for the assessment of the working capacity of the employee, medical diagnosis, the provision of health or social care or treatment or the management of health or social care systems and services...”
Healthcare staff will also respect and comply with their obligations under the common law duty of confidence.
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| Recipient or categories of recipients of the processed data |
The data will be shared with:
- healthcare professionals and staff in this surgery;
- out of hours services;
- diagnostic and treatment centres;
- or other organisations involved in the provision of direct care to individual patients.
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| Rights to object |
- You have the right to object to information being shared between those who are providing you with direct care.
- This may affect the care you receive – please speak to the practice.
- You are not able to object to your name, address and other demographic information being sent to NHS Digital.
- This is necessary if you wish to be registered to receive NHS care.
- You are not able to object when information is legitimately shared for safeguarding reasons.
- In appropriate circumstances it is a legal and professional requirement to share information for safeguarding reasons. This is to protect people from harm.
- The information will be shared with the local safeguarding service Coventry City Council, Children’s Social Care.
- Visit www.coventry.gov.uk
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| Right to access and correct |
- You have the right to access your medical record and have any errors or mistakes corrected. Please speak to a member of staff or contact the Practice Manager or look at our ‘subject access request’ policy on the practice website –
We are not aware of any circumstances in which you will have the right to delete correct information from your medical record; although you are free to obtain your own legal advice if you believe there is no lawful purpose for which we hold the information and contact us if you hold a different view.
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| Retention period |
GP medical records will be kept in line with the law and national guidance. Information on how long records are kept can be found at: digital.nhs.uk/article/1202/Records-Management-Code-of-Practice-for-Health-and-Social-Care-2016
or speak to the practice.
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| Right to complain |
You have the right to complain to the Information Commissioner’s Office. If you wish to complain follow this link ico.org.uk/global/contact-us or call the helpline 0303 123 1113
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| Data we get from other organisations |
We receive information about your health from other organisations who are involved in providing you with health and social care. For example, if you go to hospital for treatment or an operation the hospital will send us a letter to let us know what happens. This means your GP medical record is kept up-to date when you receive care from other parts of the health service.
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